Services dedicated to physical and mental wellness
Employee and Family
Assistance Program
Exclusive and confidential access to professional support
Telemedicine
(primary care)
For quick access to a healthcare team
Tools to discover!
Why use this service?
Practical and unique, the health navigation platform allows you to access all the information you need to take care of your health.
Over 60,000 pages of relevant and credible health content
Accessible at all times, this portal developed by our partner Novus Health is your ideal destination for:
- Efficiently finding reliable health information rather than relying on millions of results from regular Internet search engines
- Understanding a health condition
- Knowing the health resources, programs and specialists in your area
- Locating hospitals, clinics, home care services and care facilities in your area
- Better understanding the provincial healthcare system and your private insurance plan
Professional and personalized support to help you take care of your health
In addition to this great source of information, there is a hotline with access to health information and navigation specialists who can help you:
- Find the right health information for your needs
- Evaluate your options for managing your health problem
- Refer you to resources available in your community
- Help you navigate the maze of the health care system to reduce wait times and better prepare for an appointment with a specialist
That's not all! You can even benefit from a personalized information package offering you different tools available.
What are the costs?
There are no costs associated with using these services.
Who can benefit from this service?
You and your dependents insured under your group insurance plan.
How do I access this service?
Online
Available online in My Client Space under the Health and Wellness tab.
- Go to ia.ca/myaccount
- If you have never accessed My Client Space, click on Create an account.
By phone
To obtain information on the platform or to speak with a health information and navigation specialist, call 1-855-422-4622, Monday to Friday, between 6:30 am and 11:00 pm (Eastern time).
DiscoverIntegrated with the health navigation platform
This user-friendly, dynamic and confidential questionnaire allows you to assess your level of risk in relation to nine topics related to top health concerns:
- Health status
- Physical condition
- Nutrition
- Alcohol and tobacco
- Sleep
- Stress management
- Workplace
- Lifestyle
- Financial health
Lifestyle habits and health risk factors: what about you?
By completing the questionnaire, you receive personalized results that explain your risk factors, suggest ways to improve and present the resources and services available. You can even view your past results and track their progress.
